• Online via our secure website
• Telephone using your credit/debit card - order line +44 (0)7564 536665 *please leave a message if we are playing golf!
• Or by post enclosing a cheque
Delivery charge in the UK is £3.99 for any amount of products ordered. If for any reason your order does not apply for this delivery charge - we will contact you.
For other countries - it is still possible to ship to you, please email us with details of what you would like to buy and we will let you know.
PLEASE ALLOW 10 WORKING DAYS FOR UK DELIVERY. IF YOU NEED DELIVERY BY A SPECIFIC DATE - PLEASE EMAIL US, WE WILL DO OUR BEST TO HELP!
INTERNATIONAL DELIVERIES MAY TAKE LONGER. PLEASE NOTE YOU ARE RESPONSIBLE FOR ANY POTENTIAL CUSTOMS CHARGES.
If an item is showing Out of Stock on the website - please email us and we will let you know when new stock is arriving.
We accept Visa & Mastercard credit cards - Visa Debit & Visa Electron debit cards - all Switch, Solo and UK domestic Meastro Cards.
Your online security is very important to us. All card transactions are processed via Sage Pay secure payment system.
All prices include VAT at the current rate.
Cheques must clear before we can despatch your order and should be denominated in Pounds Sterling, drawn on a UK bank and made payable to Golf Queen Limited. Also remember to include £3.99 for postage and packaging otherwise there may be a delay in processing your order.
Please send cheques to Golf Queen Limited, 3 Chicheley Close, Soham, Cambs CB7 5JS United Kingdom with details of your order, your email address or telephone number. We will contact you to confirm stock availability.
Orders should usually arrive within 10 working days of your order being placed if the product is in stock. Usually this will be via Royal Mail Recorded Signed For™ Delivery Service and will require a signature on delivery. However, due to the rise in the Post Office charges, all larger items will now be shipped using Collect+. Your order will be securely packaged - and fully insured by us.
If you are not available to sign for your UK order when your delivery arrives - the products will remain at the Royal Mail. Recorded Signed For™ items need to be collected within seven days, otherwise the Royal Mail will return them to us. You are responsible for the collection of your ordered goods and no refunds will be issued for uncollected goods.
For products that are special order only - you will be notified by email the approximate delivery time.
Returns & Exchanges
Golf Queen operates a strict quality control procedure on all products and will only sell high quality fault free items. However, we accept that goods may need to be returned on occasion.
We aim to keep the process as simple as possible.
You can return a product within 10 days of the date on which you received it and we will refund you less the delivery cost. The product needs to be in its original condition with its orginal packaging. All you pay for is the return postage of the goods.
Please contact us by email to inform us if you wish to return or exchange any products - and please also include a note with your return detailing the return reason.
We recommend you use a secure delivery method which requires a signature upon receipt (such as Royal Mail Recorded Signed For™) and which insures you for the cost of the items being returned, as in the rare event of the parcel going missing you are responsible for the returned products until they reach us.
If you return a product to us that is not new, or has been used and therefore not in its original condition - we reserve the right to return the product to you without a refund.