Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Golf Queen's relationship with you in relation to this website.
The term Golf Queen or us or we refers to the owner of the website whose registered office is 3 Chicheley Close, Soham, Cambs CB7 5JS. Our company registration number is 7038206 - registered in England & Wales. The term you refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Golf Queen's prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
PRIVACY POLICY STATEMENT
Golf Queen is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
Golf Queen may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st March 2010.
What we collect
We may collect the following information:
• Name and title
• Contact information including email address
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping
• We may use the information to improve our products and services
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail
• We may use the information to customise the website according to your interests
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.
Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at boutique@golfqueen.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee of £10.00 may be payable to cover our administritive costs. If you would like a copy of the information held on you please write to our registered office address: 3 Chicheley Close, Soham, Cambs CB7 5JS.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
If you have any questions or queries relating to the Privacy Policy - please email us atboutique@golfqueen.co.uk
Ordering & Delivery
Ordering is easy - we offer you 3 options:
• Online via our secure website
• Telephone using your credit/debit card - order line +44 (0)7564 536665 *please leave a message if we are playing golf!
• Or by post enclosing a cheque
Delivery charge in the UK is £3.99 for any amount of products ordered. If for any reason your order does not apply for this delivery charge - we will contact you.
For other countries - it is still possible to ship to you, please email us with details of what you would like to buy and we will let you know.
PLEASE ALLOW 10 WORKING DAYS FOR UK DELIVERY. IF YOU NEED DELIVERY BY A SPECIFIC DATE - PLEASE EMAIL US, WE WILL DO OUR BEST TO HELP!
INTERNATIONAL DELIVERIES MAY TAKE LONGER. PLEASE NOTE YOU ARE RESPONSIBLE FOR ANY POTENTIAL CUSTOMS CHARGES.
If an item is showing Out of Stock on the website - please email us and we will let you know when new stock is arriving.
We accept Visa & Mastercard credit cards - Visa Debit & Visa Electron debit cards - all Switch, Solo and UK domestic Meastro Cards.
Your online security is very important to us. All card transactions are processed via Sage Pay secure payment system.
All prices include VAT at the current rate.
Cheques must clear before we can despatch your order and should be denominated in Pounds Sterling, drawn on a UK bank and made payable to Golf Queen Limited. Also remember to include £3.99 for postage and packaging otherwise there may be a delay in processing your order.
Please send cheques to Golf Queen Limited, 3 Chicheley Close, Soham, Cambs CB7 5JS United Kingdom with details of your order, your email address or telephone number. We will contact you to confirm stock availability.
Orders should usually arrive within 10 working days of your order being placed if the product is in stock. Usually this will be via Royal Mail Recorded Signed For™ Delivery Service and will require a signature on delivery. However, due to the rise in the Post Office charges, all larger items will now be shipped using Collect+. Your order will be securely packaged - and fully insured by us.
If you are not available to sign for your UK order when your delivery arrives - the products will remain at the Royal Mail. Recorded Signed For™ items need to be collected within seven days, otherwise the Royal Mail will return them to us. You are responsible for the collection of your ordered goods and no refunds will be issued for uncollected goods.
For products that are special order only - you will be notified by email the approximate delivery time.
Returns & Exchanges
Golf Queen operates a strict quality control procedure on all products and will only sell high quality fault free items. However, we accept that goods may need to be returned on occasion.
We aim to keep the process as simple as possible.
You can return a product within 10 days of the date on which you received it and we will refund you less the delivery cost. The product needs to be in its original condition with its orginal packaging. All you pay for is the return postage of the goods.
Please contact us by email to inform us if you wish to return or exchange any products - and please also include a note with your return detailing the return reason.
We recommend you use a secure delivery method which requires a signature upon receipt (such as Royal Mail Recorded Signed For™) and which insures you for the cost of the items being returned, as in the rare event of the parcel going missing you are responsible for the returned products until they reach us.
If you return a product to us that is not new, or has been used and therefore not in its original condition - we reserve the right to return the product to you without a refund.
